Resolving Conflicts at Work: Ten Strategies for Everyone on the Job (San Francisco: Jossey-Bass, 2000, 2005, 2011)

While giving an excellent and broad-stroke overview of conflict and managing it in the workplace, this book will echo its value repeatedly with its attention to detail. The questions the authors pose to aid in analysis and treatment of work conflict are exhaustive and yet practical. This book should be on the shelf of every conflict resolution and human resource professional.

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